Sphinx Return & Replacement Policy

At Sphinx, we appreciate your support in bringing our innovative cat feeding system to life. Since Kickstarter is a platform for funding product development, not a traditional store, our policies are designed to ensure a fair and transparent experience for our backers.

Returns & Cancellations

Due to the nature of crowdfunding, we do not accept returns for change of mind.

All pledges are considered final once the campaign ends.

Replacements for Defective or Damaged Units

We stand behind the quality of our product. If your Sphinx unit arrives damaged or defective, we will provide a replacement under the following conditions:

You must notify us within 30 days of receiving your order.

Provide photo or video evidence of the issue to our support team.

If approved, we will send a replacement unit at no additional cost.

Warranty Coverage

Sphinx is backed by a 12 month limited warranty covering manufacturing defects. This warranty does not cover:

Damage from misuse, accidents, or unauthorized modifications.

Normal wear and tear.

Issues resulting from improper setup or maintenance.

If you experience any issues covered under warranty, contact us at meow@sphinx.pet with your order details and a description of the problem.

How to Request Support

If you need assistance, reach out to our team at meow@sphinx.pet with:

Your order number or proof of purchase.

A description of the issue.

Photos or videos (if applicable)

We’re here to ensure that Sphinx meets your expectations and delivers the best feeding experience for your cat. Thank you for being part of our journey!